Refunds and cancellations
Digital service work moves quickly, so we keep refund decisions clear, human, and based on the stage of the project.
Before work starts
If you paid by mistake or change your mind before meaningful work has started, contact us as soon as possible.
Where possible, we can cancel the order or agree a fair refund.
After work starts
Once planning, design, coding, configuration, automation, or setup work has started, refunds are reviewed based on work already completed.
If something is wrong, tell us early. We would rather fix it, clarify it, or adjust the direction than leave you stuck.
Completed work
Completed digital work, delivered files, launched pages, configured servers, bots, apps, or automation work are normally not refundable.
We will still handle genuine issues, broken delivery, or agreed support fixes fairly.
Monthly care plans
Monthly care or priority support plans can be cancelled for future billing periods.
Past months already provided are not normally refundable unless we agree otherwise.
How to request help
Email techchimps@proton.me or use your customer portal with your order reference and a simple explanation of what happened.
We aim to keep the conversation friendly, practical, and focused on the quickest fair outcome.